Section one · Lead times
We tell you the real number.
The studio makes about six finished objects a month. Your place in the queue is honest. These are the times you should expect from the day you confirm the commission to the day the parcel goes in the post.
- Bookified
- Three to six weeks, depending on length and binding.
- Portraits
- Six to ten weeks — most land near seven.
- Prints
- Two to three weeks; already-printed editions leave the week the order arrives.
Section two · Where we post to
Worldwide, from Richmond.
Domestic orders go by USPS Priority. International orders move by DHL Express, which clears customs faster than the postal alternatives and arrives in roughly four to seven business days anywhere in the world.
Shipping within the United States is flat-rate. International shipping is quoted at checkout based on weight, destination, and declared value. Duties and import taxes are the recipient's responsibility; we declare honestly and we do not mark parcels as gifts.
Section three · How things are packed
Rigid, glassine, corner guards.
Framed large prints travel in rigid mailers with foam corner guards and a double-walled outer carton. Small and medium prints ship flat between sheets of glassine with a rigid backing board — never rolled unless you ask, and never in a tube that would crease the cotton rag.
Books travel in fitted cartons with archival paper wadding. Portraits on paper ship flat; portraits delivered framed travel crated when the piece warrants it, with tracked, insured, signature-required service on both ends.
Section four · When something goes wrong
If the fault is ours, we remake it.
Parcels get lost. Cartons get crushed. Very rarely, a print arrives with a bend we did not put there. If a shipment is lost in transit or arrives damaged — and the fault is ours or the carrier's — we re-produce the piece at our cost and send it again. No restocking, no argument.
Write to info@miamormivida.com with a photograph of the parcel as it arrived. The sooner we know, the sooner the new one is on the table.